TRIO will now offer a number of technology and mobility benefits including:

• Long-term viability due to the use of C# .NET and HTML5 technologies. The current version of TRIO utilizes a technology no longer supported by Microsoft.
• The introduction of a customizable “home” screen that will allow favorite applications, reports and processes to be pinned for quick access to your most frequently used items.
• The ability to have multiple TRIO applications open simultaneously, including multiple instances of the same applications, eliminating the need to back out of one application, screen or process to view information in another area.
• A cleaner more modern user interface designed to make the system easier to use and navigate.

The new TRIO is available now! Email Allison Whelchel to receive a quote.

The standard cost for the TRIO upgrade is $3675. Please contact Allison Whelchel at awhelchel@harriscomputer.com for more information, to discuss pricing or to obtain a quotation.

The second cost will be to cover the conversion of the TRIO database to the new SQL format. This cost is dependent on the number of modules being used by your organization, the range is typically $1500 to $3000.

There are no prerequisites needed prior to upgrading to the latest version of TRIO, however, we strongly encourage customers to migrate to the current SQL version of TRIO prior to upgrading to the newest version of TRIO.

Migrating to the current SQL version of TRIO will streamline the TRIO upgrade process and give users access to all the latest features and enhancements TRIO has to offer. To schedule this migration, please contact our support department at 888.942.6222.

If you have already migrated to the SQL version of TRIO, the upgrade to TRIO Web will consist of installing and configuring the components associated with the new version as well as training staff on its use. Installation of these components will be done remotely, and clients will have the option of having training performed on-site or remotely.

For those customers who have not yet migrated to the SQL version, this can be done at any time in advance of the upgrade. To schedule this migration, please contact us at 888.942.6222.

We are currently estimating that there will be 2 days of services associated with the upgrade to newset version of TRIO. If the conversion to SQL has not yet been completed, there will be additional time required to complete this process over and above the 2 days. Upgrades will be scheduled on a first come first serve basis.

The same TRIO staff who support you today, will continue to support you. Our Support group has been actively involved in our TRIO update project since its initial inception.

Yes, Harris will be adding additional support staff members to the TRIO support team as the project progresses.

Eventually, yes, it will be mandatory to upgrade tothe latest version of TRIO. However, Harris will continue supporting the current versions of TRIO for as long as there are customers using them. The 2018 maintenance increase will be applicable regardless of what version you may be running at that time.

Although we always encourage customers to upgrade to the latest version of our software to take advantage of new features and new technology, customers do not need to upgrade to the new version right away.

Yes, Harris has created a Focus Group consisting of 10 TRIO customers to assist us in our project planning, validation and overall product rollout.